Telephone Assistance Service 24H (Contact Center): Technical Incidents Management. Connection And Interaction With Customer Relationship Management Platform (Crm). Connection And Interaction With Platform For Supervision, Control And Data Acquisition (Scada). Connection And Interaction With Meypar Platform For Ticket Management And Access Control. Preparation Of Reports On The Quality Of Service, Call Traffic And Others. Performance Indicators. Recording Of Calls And Transfer Of These To Sumem S.L. Conduct Satisfaction Surveys. The Contracting Company Will Have To Carry Out The Services Described In The Previous List For 24 Hours, 365 Days A Year.

Serveis Urbans del Masnou, Empresa Municipal, SL Spain has Released a tender for Telephone Assistance Service 24H (Contact Center): Technical Incidents Management. Connection And Interaction With Customer Relationship Management Platform (Crm). Connection And Interaction With Platform For Supervision, Control And Data Acquisition (Scada). Connection And Interaction With Meypar Platform For Ticket Management And Access Control. Preparation Of Reports On The Quality Of Service, Call Traffic And Others. Performance Indicators. Recording Of Calls And Transfer Of These To Sumem S.L. Conduct Satisfaction Surveys. The Contracting Company Will Have To Carry Out The Services Described In The Previous List For 24 Hours, 365 Days A Year. in Services. The tender was released on Jun 29, 2025.

Country - Spain

Summary - Telephone Assistance Service 24H (Contact Center): Technical Incidents Management. Connection And Interaction With Customer Relationship Management Platform (Crm). Connection And Interaction With Platform For Supervision, Control And Data Acquisition (Scada). Connection And Interaction With Meypar Platform For Ticket Management And Access Control. Preparation Of Reports On The Quality Of Service, Call Traffic And Others. Performance Indicators. Recording Of Calls And Transfer Of These To Sumem S.L. Conduct Satisfaction Surveys. The Contracting Company Will Have To Carry Out The Services Described In The Previous List For 24 Hours, 365 Days A Year.

Deadline - Jul 15, 2025

GT reference number - 112194224

Product classification - Call centre