Outsourcing Telephone Customer Advice

  Address - Germany

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 107983294

  Document Type - Tender Notices

Description - Description: The Federal Institute for Post and Telecommunications (BANST PT) provides pension benefits in the civil servant care department compared to around 260,000 beneficiaries (retired civil servant and civil servants, survivors, widowers, orph ans) from the area of ​​origin of the former German Federal Post. Part of the service is the acceptance of the incoming calls from the above -mentioned group of people, as well as relatives and authorized representatives or third parties (e.g. family court, German pension insurance). Banst PT has outsourced the telephone customer advice at 1st level to an external service provider. At the end of the contract term, the order will be transferre

Gt Ref Id - 107983294

Deadline - May 19, 2025