Nato Request For Information: Enterprise Service Operations Center Level 0/Level 1 Support And Call Center Capability Enhancement

  Address - Belgium

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 108380388

  Document Type - Tender Notices

Description - Description: The NATO Communications and Information Agency (NCIA) is issuing a Request for Information (RFI) to identify a commercially available solution that can meet or exceed NATO requirements for an outsourced capability to provide End User sup port at Level 0 and Level 1 for unclassified communications. The purpose of the project is to outsource Level 0 and Level 1 support, including the call center function, to improve efficiency and enhance technology. While AI integration will play a role in automating processes, the primary objective is to optimize support operations, ensuring improved service quality. This initiative will cover all primary aspects of user support, including incide

Gt Ref Id - 108380388

Deadline - Jun 06, 2025