Implementation And Maintenance Of A Knowledge Platform For The Contact Center, The Reception Staff And Mailroom (City Of Mechelen) (3+7X1)

  Address - Belgium

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 108092976

  Document Type - Tender Notices

Description - Description: The City of Mechelen wants to offer its citizens as quickly and as well as possible support with questions. The 1st line is very important here. The objective is to answer 80% of the questions in 1st line, both by telephone and at the re ception. To this end, we wish to set up a knowledge portal for the internal employees of all existing products (internal and external) of the city and the Social House. In the first instance, this application is used by the following teams: Front Office and Civil Affairs Department - Team Front Office: Contact center Reception employees House of the Mechelaar Reception counter employees Social House Mailing room For the knowledge portal, the func

Gt Ref Id - 108092976

Deadline - Jun 17, 2025