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Most trusted source for Tendering Opportunities and Business Intelligence since 2002
Country - United Kingdom
Summary - Hmrc Contact Centre As A Service
Deadline - Apr 28, 2026
GT reference number - 107803069
Product classification - Interactive voice response software package
Address - United Kingdom
Contact details - 565656565
Tender notice no. - 76454545
GT Ref Id - 107803069
Document Type - Tender Notices
Description - Description: FOR INFORMATION ONLY - NO ACTION REQUIREDHMRC has been conducting early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services.Key Informatio nThe CCaaS Programme aims to procure a solution encompassing:1. The provision of product licenses and future acquisition/development of associated add-on products;2. Service design, implementation and configuration services;3. Run & Support services, including proactive maintenance and testing;4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisationPrevious notices have been provided prior to the launch of th
Gt Ref Id - 107803069
Deadline - Apr 28, 2026
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