Most trusted source for Tendering Opportunities and Business Intelligence since 2002
Most trusted source for Tendering Opportunities and Business Intelligence since 2002
Country - France
Summary - Digital Workplace Services.
Deadline - Dec 10, 2025
GT reference number - 120980832
Product classification - Helpdesk services
Address - France
Contact details - 565656565
Tender notice no. - 76454545
GT Ref Id - 120980832
Document Type - Tender Notices
Description - Description: The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating, rating expectation, all linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to - the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of
Gt Ref Id - 120980832
Deadline - Dec 10, 2025
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