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Most trusted source for Tendering Opportunities and Business Intelligence since 2002
Country - United Kingdom
Summary - Conversational Platform
Deadline - Jun 27, 2025
GT reference number - 110900822
Product classification - Call centre
Address - United Kingdom
Contact details - 565656565
Tender notice no. - 76454545
GT Ref Id - 110900822
Document Type - Tender Notices
Description - Description: ScopeReferenceproject_27717DescriptionConversational Platform is a Natural Language Call Steering (NLCS) solution which aims to guide the caller to the right agent first time thereby improving the customer experience and reducing the ave rage call handling time. The solution is integrated into the DWP contact centre platform.Total value (estimated)£9,000,000 excluding VAT£10,800,000 including VATContract dates (estimated)2 March 2026 to 1 March 2030Possible extension to 1 March 20326 yearsMain categoryServicesCPV classifications79512000 - Call centreContract locationsUK - United KingdomParticipationParticular suitabilitySmall and medium-sized enterprises (SME)SubmissionPublicat
Gt Ref Id - 110900822
Deadline - Jun 27, 2025
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