T118 - Voice Of The Customer

  Address - United Kingdom

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 109956718

  Document Type - Tender Notices

Description - Description: ScopeDescriptionNI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentime nt analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details.Total value (estimated)£175,200 including VATBelow the relev

Gt Ref Id - 109956718

Deadline - Jun 13, 2025