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Service Desk & Digital Workplace Transformation Programme

NATIONAL GRID UK LIMITED; NATIONAL GRID USA SERVICE COMPANY, INC. United Kingdom has Released a tender for Service Desk & Digital Workplace Transformation Programme in Software Services. The tender was released on Feb 20, 2024.

Country - United Kingdom

Summary - Service Desk & Digital Workplace Transformation Programme

Deadline - Feb 19, 2025

GT reference number - 78569879

Product classification - IT services: consulting, software development, Internet and support

Organization Details:

  Address - United Kingdom

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 78569879

  Document Type - Tender Notices

Notice Details and Documents:

Description - for provision of Service Desk & Digital Workplace Transformation Services across 6 Lots:1) Digital-First Resolution2) Future State Support Model3) Integrated L1 Services4) Cross-Trained and Specialist IT Services5) Modernized Print Management6) Effic ient Laptop ProcurementNote - Estimated Total Value across ALL LotsDigital-First Resolution- reducing enterprise-wide support workload through automation and empowering digital self-servicea. Employee Journeys- Develop current and future state end-to-end employee journeys based on end-user personas and best-in-class user experience to maximize self-service and automated ticket resolution within IT, HR, Procurement, Record to Report, Order to Cash

Gt Ref Id - 78569879

Deadline - Feb 19, 2025

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