Provision Of Contact Centre Services To The Legal Aid Agency

  Address - United Kingdom

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 111912047

  Document Type - Tender Notices

Description - Description: The Legal Aid Agency ("LAA") is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).The DSCC service manage s the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales.The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of he

Gt Ref Id - 111912047

Deadline - Jun 25, 2026