Out-Of-Hours Customer Support Services

  Address - United Kingdom

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 118771558

  Document Type - Tender Notices

Description - Description: ScopeReferenceTFW0904.00DescriptionTransport for Wales Rail Ltd (TfWRL) is conducting an open tender to procure outsourced out-of-hours customer support services under TfW's Terms and Conditions. The anticipated start date is 1st January 2026.The service will need to be able to provide bilingual (English and Welsh) customer support via telephone, social media, and email, operating 7 days a week during specified out-of-hours periods. Key requirements include accessibility compliance, call and email handling, CRM integration, customer satisfaction tracking, and robust business continuity. TfWRL will provide system access, training, and ongoing support.Total value (estimated)£208,

Gt Ref Id - 118771558

Deadline - Oct 09, 2025