Operation Of The Service Desk Including Support Services (First-Level Support) For The Baua

  Address - Germany

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 80967275

  Document Type - Tender Notices

Description - Description: The Federal Institute for Occupational Safety and Health (BAuA) with locations in Dortmund, Berlin and Dresden is looking for an IT service provider to operate the service desk including support services (first-level support) for the lon g-term operation and expansion of IT service management ). The provider is intended to support users in using the IT application systems. The currently used IT service management tool (helpdesk & ticketing system) “Omnitracker” must continue to be used.In coordination with the BAuA, the services to be provided also include• The implementation of the BAuA-specific processes for fault and service request processing• reporting service qualit

Gt Ref Id - 80967275

Deadline - May 28, 2024