Market Engagement And Tech Spike For Contact Centre As A Service (Ccaas) Solutions

  Address - United Kingdom

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 80815427

  Document Type - Tender Notices

Description - Description: The Authority wishes to engage with the market to further its understanding and knowledge of Contact Centre as a Service (CCaaS) solutions and how they might benefit our business.It is the Authority’s intention, through this Market Eng agement and Tech Spike, to leverage free trials of Contact Centre as a Service (CCaaS) solutions to understand whether CCaaS solutions could meet the operational needs of HM Courts and Tribunals Service (HMCTS) Contact Centre. Information gathered through this activity may inform requirements and definition for a future competition.The HMCTS Contact Centre includes 500-700 concurrent agents split over 11+ lines of business.Each vendor solution wi

Gt Ref Id - 80815427

Deadline - Apr 17, 2024