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Management Service Of The Operation Of The Social Security Contact Center

Instituto da Seguranca Social, I. P. Portugal has Released a tender for Management Service Of The Operation Of The Social Security Contact Center in Services. The tender was released on Jul 18, 2025.

Country - Portugal

Summary - Management Service Of The Operation Of The Social Security Contact Center

Deadline - login to view

GT reference number - 113660230

Product classification - Telephone-answering services

Organization Details:

  Address - Portugal

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 113660230

  Document Type - Tender Notices

Notice Details and Documents:

Description - Description: Management Service of the operation of the Social Security Contact Centerlocal title:: Serviço de gestão da operação do Centro de Contacto da Segurança SocialContract Type: : Servicelocal description: : Serviço de gestão da operaà §Ã£o do Centro de Contacto da Segurança SocialNet Budget Euro: : 10897913.75Net Budget LC: : 10897913.75 dispatch_date: 2025-07-16 00:00:00 est_amount: 10897913.75 lot_details: 1: Management Service of the operation of the Social Security Contact Center

Gt Ref Id - 113660230

Deadline - Jul 18, 2025

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Summary:
The Purpose Of The Service Is The Maintenance And Management Of Various Services That Are Currently Provided Through The Cap Of The Cam Health Ministry, As Well As Contributing To The Technical And Management Deployment To Assume Other Services That May Be Required In The Future During The Duration Of The Contract. Between The Services, The Services Stand Out: • The Management Of The Appointment In The Primary Care Centers. • The Management Of The Appointment In Hospital Care When Whose Demand Is Generated From Primary Care. • The Management Of Appointments And Communications With Breast Scheding (Breast Cancer Detection Program), Colon (Colorectal Cancer Prevention Program) And Cérvix (Cérvix Cancer Early Detection Program). • Management Of The Surgical Waiting List. • Support For Use Applications By Citizens. Additionally, The Following Services Are Provided: • Functional Campaign Analysis On The Crm (Customer Relationship Management) Platform, Including Citizen Health, Information Services, Etc. • Replacement And Maintenance Hardware And Software Of The Kiosks Deployed In The Primary Care Health Centers. There Are Currently 124 Terminals Deployed By Cam. • Implementation And Maintenance Of The Protocols Defined By The Madrid Health Service (Sermas) For The Services Existing In The Cap And The New Ones That Are Defined In The Crm Existing In The Sermas. The Works To Be Carried Out Will Be Adjusted To The Specifications Collected In The Technical Prescriptions That Govern This Contract That Governs This Contract
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