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Country - Sweden
Summary - Itsm-Plattform
Deadline - Sep 16, 2025
GT reference number - 116892088
Product classification - Software package and information systems
Address - Sweden
Contact details - 565656565
Tender notice no. - 76454545
GT Ref Id - 116892088
Document Type - Tender Notices
Description - Description: The municipality intends to procure a complete ITSM platform as a SAAS service to support and streamline the management of IT-related services and support functions. The solution should include central ITSM processes such as incident man agement, case management, knowledge management, self-service portal, automation and support for contact center activities, including integration with telephony and case distribution.The platform needs to be standardized with high configurability, where the municipality can independently adapt functions without great need for consulting support. The solution must be delivered as a cloud-based service with storage of personal data within the EU/EEA
Gt Ref Id - 116892088
Deadline - Sep 16, 2025
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