Framework Agreement For The Acquisition Of A Center Contact Solution In Saas-Ccaas Mode For The Edf Group.

  Address - France

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 114309174

  Document Type - Tender Notices

Description - Description: The object of the market relates to the supply of a CCAAS type product (contact center as a service) without implementation, standard digital for the EDF group. The product will manage all of the customer contact channels in one place an d centralize and supervise the various customer data flows on voice, email, webchat, messaging and social data in real time. EDF SA issues this market notice in its name and, on behalf of the subsidiaries not subject to the public procurement code, as well as Enedis and Luninus which can benefit from a stipulation for others. The solution should allow the simultaneous connection of a number of advisers that can go up to 15,000. The first project

Gt Ref Id - 114309174

Deadline - Sep 15, 2025