Digital Workplace Services

  Address - France

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 120854546

  Document Type - Tender Notices

Description - Description: The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating, rating expectation, all linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to:­- the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory o

Gt Ref Id - 120854546

Deadline - Dec 10, 2025