Customer Service And Contact System (Service Management)

  Address - Finland

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 116221850

  Document Type - Tender Notices

Description - Description: The City of Tampere acquires a customer service and contact system as a software service (SaaS). The customer service and contact system to be purchased includes a customer interface, chat solution, knowledge stock and service management system. As part of the acquisition, there is also system training and documentation. The service management system includes managing contacts from different channels, managing workflow and forms, and reporting. The system to be purchased must enable smooth control, processing, monitoring, reporting and statistics along different channels. The system to be purchased is used for the processing and reporting of clients (eg municipal representative,

Gt Ref Id - 116221850

Deadline - Sep 22, 2025