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VADODARA SMART CITY DEVELOPMENT LIMITED Request for Proposal For “Selection of System Integrator (SI) for Comprehensive Annual Maintenance Contract (CAMC) of VSCDL-ICCC project infrastructure with Integrated Command Control Centre, Edge Devices and allied software” General Manager (IT) Information Technology Department Vadodara Smart City Development Limited (VSCDL) Khanderao Market Bldg., Palace Road Vadodara - 390 001. Tender No.: VSCDL/IT/ 1699/23-24 The information provided by the bidders in response to this Tender Document will become the property of VSCDL and will not be returned. VSCDL reserves the right to amend, rescind or reissue this Tender Document and all amendments will be advised to the bidders and such amendments will be binding on them. This document is prepared by VSCDL. It should not be reused or copied or used either partially or fully in any form. ---------------------- Seal of Bidder Signature of Bidder RFP for Selection of System Integrator (SI) for Comprehensive Annual Maintenance Contract (CAMC) of VSCDL-ICCC project infrastructure with Integrated Command Control Centre, Edge Devices and allied software Page 2 of 86 A. Table of Contents Contents Information Technology Department . 1 A. Table of Contents . 2 A. Notice Inviting Proposal and Necessary Instruction . 5 1. Introduction and background. 7 1.1. About CAMC VSCDL -ICCC project. 7 1.2. Objective of RFP . 7 2. Scope of Work . 7 2.1. Comprehensive Annual Maintenance Contract (CMAC) of VSCDL-ICCC Project: Operation and Maintenance of entire infrastructure (ICT, IT and Non-IT) installed as part of (VSCDL-ICCC) project . 7 2.3. Hand over – Takeover of the entire network by selected SI from existing SI. 13 2.4. Manpower deployment . 15 3. Eligibility criteria. 20 3.1. Eligibility Pre-Qualification Criteria . 20 INSTRUCTIONS TO BIDDER:. 22 4. Service Level Agreement (SLA) & Penalties. 24 4.1. SLA uptime / reachability of all types of active equipment (those are printable devices with unique IP address) – for which SI is responsible. 25 4.2. Software support – for which SI is responsible . 27 5. Payment Terms. 29 5.1. Payment to selected SI for Comprehensive Annual Maintenance Contract (CMAC) of existing VSCDL-ICCC project infrastructure(OPEX) . 29 - Successful bidder’s request(s) for payment shall be made to CLIENT in writing accompanied by details of work executed, supported with evidence of accomplishment of the item wise work. . 29 6. Instructions to the bidder . 30 6.1. Availing RFP Documents. 30 6.2. Completeness of the RFP Response . 30 6.3. Tender Fee . 30 6.4. Bid Validity Period. 30 6.5. Proposal Preparation Cost. 30 RFP for Selection of System Integrator (SI) for Comprehensive Annual Maintenance Contract (CAMC) of VSCDL-ICCC project infrastructure with Integrated Command Control Centre, Edge Devices and allied software Page 3 of 86 6.6. Submission of RFP Queries. 30 6.7. Amendment of RFP Document . 31 6.8. VMC/VSCDL's rights to terminate the Process. 31 6.9. Right to Accept or Reject Any Bid or All Bids. 31 6.10. Sealing, marking and submission of Proposal. |