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Kenya's software services market is experiencing significant growth, driven by a rising tech-savvy population and government initiatives. Market size is expected to reach $5.15 billion by 2022, up from $2.34 billion in 2017. This represents a compound annual growth rate (CAGR) of 15.2%.
Government procurement plays a crucial role, supporting the development of local software companies and the adoption of innovative technologies. The government spends billions of shillings annually on software services, including application development, systems integration, and maintenance.
Main software services procured by the government include:
Enterprise Resource Planning (ERP) systems: streamline administrative processes and improve data management.
Customer Relationship Management (CRM) systems: enhance customer service and engagement.
Business Intelligence (BI) solutions: provide data-driven insights for informed decision-making.
Cybersecurity solutions: protect government networks and data from cyber threats.
Top authorities for Kenya software services procurement include:
Ministry of Information, Communication and Technology (ICT)
National Treasury
Kenya Revenue Authority (KRA)
Kenyan National Bureau of Standards (KNBS)
Top winners of Kenya software services procurement contracts:
IBM
Microsoft
Oracle
SAP
Safaricom
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