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Strategic Lines: The Axes, Objectives And Actions Of The Institutional Strategic Plan Of The Ombudsman For The Period 2021-2027, Have Been Faced As The Results That Are Expected To Be Achieved At The End Of The Period, To Facilitate Access And Improve The Quality Of The 5 Key Products Of The Institution (1-Orientations And Claims, 2-Inspections, 3-Mediations, 4-Effective Judicial Ttela And 5 Citizen Education) That Are Directed Directly To Citizens, Substantive Way To Improve The Living Conditions Of The Population, Especially As Regards The Prevention, Defense And Promotion Of Their Fundamental Rights Against Actions Or Omissions Of Those Who Administer Services In The Public Administration. For The Above, Short -Term Operational Plans Are Derived. Axis Number 1 Building Citizenship Empower People In The Management Of Their Own Rights, Individual And Collectively Diffuse Axis Number 2 Guaranteeism Actions And Mechanisms Provided For In The Law That Are Indispensable To Provide Efficiency The Protection Of Fundamental Rights, In Accordance With The Role Exerted By The Ombudsman In The Legal Universe. Development Of Preventive Protection Strategies, In The Mediation It Assumes To Find Solutions And In Their Ability To Publicly Denounce In Extreme Cases, As Well As In The Exercise Of Effective Judicial Protection That Is Expressly Recognized By The Empire Of The Constitution. Axis Number 3 Institutional Governance It Addresses The Guidelines Of A Management That, Designed In The Citizen, Creates The Structure And Organizational Platform Based On Social Participation And Responsibility, Innovation, Leadership, Sustainability, Trust Management, Transparency, Integrity And Government Compliance.

Strategic Lines: The Axes, Objectives And Actions Of The Institutional Strategic Plan Of The Ombudsman For The Period 2021-2027, Have Been Faced As The Results That Are Expected To Be Achieved At The End Of The Period, To Facilitate Access And Improve The Quality Of The 5 Key Products Of The Institution (1-Orientations And Claims, 2-Inspections, 3-Mediations, 4-Effective Judicial Ttela And 5 Citizen Education) That Are Directed Directly To Citizens, Substantive Way To Improve The Living Conditions Of The Population, Especially As Regards The Prevention, Defense And Promotion Of Their Fundamental Rights Against Actions Or Omissions Of Those Who Administer Services In The Public Administration. For The Above, Short -Term Operational Plans Are Derived. Axis Number 1 Building Citizenship Empower People In The Management Of Their Own Rights, Individual And Collectively Diffuse Axis Number 2 Guaranteeism Actions And Mechanisms Provided For In The Law That Are Indispensable To Provide Efficiency The Protection Of Fundamental Rights, In Accordance With The Role Exerted By The Ombudsman In The Legal Universe. Development Of Preventive Protection Strategies, In The Mediation It Assumes To Find Solutions And In Their Ability To Publicly Denounce In Extreme Cases, As Well As In The Exercise Of Effective Judicial Protection That Is Expressly Recognized By The Empire Of The Constitution. Axis Number 3 Institutional Governance It Addresses The Guidelines Of A Management That, Designed In The Citizen, Creates The Structure And Organizational Platform Based On Social Participation And Responsibility, Innovation, Leadership, Sustainability, Trust Management, Transparency, Integrity And Government Compliance.